Compliments and complaints

We encourage feedback on the services we provide as it is important that we hear about when you are happy with the service you get. Your compliments also help us to continue to do things right first time for you.

Click here to view our service standards.

If we have made a mistake or if you have received poor service, we want to know. Your opinion is valuable to us because it will help us to learn how we can do things better for you.

Your first point of contact for help and advice if you have a problem should be your local office or scheme manager.

Our complaints process is for services you have already received or requested, but have not been given. It should not be used to contact us about a problem for the first time.

You can make a complaint by contacting our Customer First team on 0300 111 7000 or emailing customerfirst@accordgroup.org.uk

Alternatively, you can complete our online enquiry form.