Contact us

Call us

You can call us on 0300 111 7000 between 8am and 8pm, Monday to Friday.

This number is also available for emergencies out of hours (8pm to 8am) every day, including weekends.

Email

You can email us at customerfirst@accordgroup.org.uk or send a question, comment or complaint to Customer First via our online enquiry form.

Visit or write:

Darlaston office:
37 King Street
Darlaston
West Midlands
WS10 8DE

Our office opening hours are 9am to 5pm Monday to Friday. We are closed during lunchtimes from 12.30pm to 1.30pm.

Please note that King Street is a pedestrianised precinct and is not listed on some maps. The nearest roads open to vehicles are New Street and Church Street. Historically, the office site has also been known as 'The Fold'.

Caldmore office:
18 Caldmore Green
Caldmore
Walsall
WS1 3RL

Our office opening hours are 9am – 5pm from Monday to Friday. Please note that the office is closed every first Wednesday morning of the month.

Fax

You can send a fax to us on 0300 111 7001.

Text Phone

You can also contact us via a text phone by dialling 18001 and then 0300 111 7000 to be connected. There are no additional charges; however, the duration of the call may be longer.

Language translation services

We can handle enquiries in 170 different languages. Please give the call advisor your request for the translation service when you call.

Call charges

Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.

Landlines: calls are charged at the standard local rate for those dialling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the Customer First number 0300 111 7000.